These Conditions are the standard terms and conditions that apply to the booking of any Hotel room provided by the Company, along with the provision by us of any Services offered to and used by Guests. These Conditions set out your legal rights and responsibilities, our legal rights and responsibilities and certain key information which we are required by law to provide to Consumers.
Your attention is particularly drawn to the provisions of Limitation of Liability
RESERVATIONS
When you make a reservation, you must provide us with your identification information including, but not limited to, your name, address, contact telephone number and email address.
You must give us payment details for any reservation at the time of booking. We will take your credit/debit card details (which must be valid beyond the date of your intended stay) and you authorise the use of this card for any sums that become due to us. Unless the booking for the reservation expressly states that you must pay at the time of reservation, we will not take any payment from you for it until check-in.
Only once we tell you that we accept your request for a particular reservation and confirm to you the booking reference, there will there be a booking. At that point, a binding contract between us for the reservation of a room or other Services will come into existence.
You may change your reservation at any time prior to your arrival (subject to the cancellation provisions set out below). We will use all reasonable endeavours to accommodate your requested changes, although we cannot guarantee that we will be able to accommodate such changes.
You may request additional nights at the Hotel at any time during your stay. We will use all reasonable endeavours to meet such a request.
A reservation of 6 rooms or more is usually considered a group booking. If you wish to make a group booking, please call our reservations team.
FEES AND PAYMENT
We make details of Rates including, where applicable, promotional Rates and other special offers available on the Hotel website, at the Hotel reception and/or by email or post. All Rates shown in our Price List exclude VAT, Service Charge and the Climate Resilience Levy.
When you request a reservation and we quote any Rate(s), the Rate(s) will apply only to the provision of hotel bedroom accommodation unless we specifically state otherwise.
Unless we agree a different arrangement with you, we shall give you an invoice for all sums due and payable to us and you must pay that invoice in full when you check-out from the Hotel.
You may pay us for Services (and for any deposit or other advance payment on account of that payment) by credit/debit card, by cash or by bank transfer.
We may alter any of our Rates without prior notice but if the Rate of any Service increases between the time when you make a booking and the date when the booked room accommodation or other Service is to be provided, any increase in the Rate will not apply to your booking.
Whether these Conditions require payment upon booking or on check out or at any other time, you must pay in full for any reservation booked and will not be entitled to any refund except as stated in the cancellation clause.
CANCELLATIONS
Unless you pay in advance for a booking at a promotional Rate, you may cancel a reservation without charge if you give us prior notice before the earliest check in time we have given you for your reservation, the notice period is as follows:
• 14 days for group bookings of 6 or more rooms
• 24hrs for all other bookings
If you cancel under this clause, we will refund to you in full any sum (including, but not limited to, any deposit) you paid in advance.
If you cancel but do not give us prior notice of the cancellation of a reservation in accordance with the time frames under this clause, we will be entitled to charge you a Late Cancellation Charge which shall be calculated as set out below:
We may, at any time before you check in, cancel a reservation booked by you in the following circumstances:
• The required accommodation and/or personnel and/or other resources necessary for the provision of the room are not available due to any cause outside our reasonable control. If we cancel a reservation in such circumstances, we will offer you alternative accommodation of the same standard or better if it is available. If it is not available or we offer it to you and you decline it, we will refund to you in full any deposit or other advance payment that you have made to us for your reservation; or
• If you have not paid for your stay in full in advance of check-in and you do not arrive by 23:59 on the first day when you are due to stay at the Hotel. In that case, we shall be entitled to re- let your room after that time unless you have notified us in advance of your late arrival, and we have agreed to a late check-in. If we cancel under this clause, we will be entitled to charge you a Late Cancellation Charge. We shall attempt to contact you to inform you of that cancellation.
A Late Cancellation Charge; means and will comprise the net financial loss that we suffer due to your cancellation. The calculation will take fully into account and give credit for any amount for any or all of the stay that you booked that we receive from another person for your room. We shall use reasonable endeavours to let your room to someone else for this purpose. The Late Cancellation Charge shall be limited to whichever of the following is the lesser amount: either 100% of the full price (at the Rate applicable) of your booking for the whole duration of the stay that you booked or one night stay at the Rate specified in your reservation.
We may take the Late Cancellation Charge when or after you cancel using the payment details you provided when you made the reservation. We will be entitled to deduct some or all of the Late Cancellation Charge from any sum you paid us in advance and to keep the amount deducted and will refund to you any balance.
CHECK-IN AND CHECK-OUT
The earliest check-in time at our Hotels is 15:00 hrs on the arrival date.
Guests may be asked to provide proof of identify upon check-in. Acceptable forms of identification are a passport or driving license.
The latest time by which you must vacate your room and check-out from each Hotel is by 12:00 noon
We may beforehand agree at our discretion to an arrangement for a later check-out time but if we have not agreed to a later time and you do not vacate your room and check out by the above latest time, we will be entitled to charge you for an additional night’s accommodation at the standard applicable Rate.
If we have agreed and arranged a late check-out, we shall be entitled to charge you at an hourly or flat rate for the additional time from our standard latest check-out time until the time you check-out, and we shall give you details of the hourly or flat rate of that charge when you request a late check- out time.
HOTEL RULES
You must conduct yourself in a reasonable and responsible manner at all times when on Hotel property and must not act in any way which may disturb other guests. If you do not, we may ask you to leave the Hotel and, in that case, you must immediately pay us all sums due.
Smoking is not permitted anywhere inside the Hotel or in any Hotel rooms. This includes the smoking of e- cigarettes.
You must not
• bring any animals or pets into the Hotel, with the exception of assistance or guide dogs; and unless agreed in advance to stay in one of our pet friendly rooms;
• bring any potentially dangerous or hazardous materials or equipment into Hotel rooms;
• use any electrical appliances not provided by the Hotel that may set off fire alarm system;
• tamper with any fire alarms or emergency equipment;
• utilise any Hotel rooms to store items (personal or otherwise) which could in our sole opinion cause damage to any Hotel room, or be a risk to the health and safety of our staff or property;
• prevent our management, housekeeping and/or maintenance staff from having access to your room as and when required, with housekeeping being permitted full access every two days;
• remove, damage or destroy any Hotel property;
• use any technology provided by us to download or access any unlawful or obscene material; or
• or cause unreasonable disturbance to any other guests or staff.
• Any child under the age of 16 may only stay at the Hotel if accompanied by an adult aged at least 18.
We will charge you for any and all damage caused by you to any Hotel property during your stay.
All of the above rules will also apply to members of your party and your guests and you shall be liable for any breach of the above rules by any of them.
If you or your group caused damage to the Hotel, other guests or their property, or otherwise breach any of these terms or conditions, we reserve the right to:
• cancel your reservation with immediate effect and (if appropriate) require you to leave the Hotel;
• restrict access to the Hotel;
• remove your items from the room and the Hotel, disposing of such items in the event that you do not collect them within 7 days of removal;
• retain all sums paid by you and/or charge you the full amount of your reservation; or
• refuse future reservations from you and/or refuse you entry or accommodation in any of our Company premises
We will not be liable to refund or compensate you in the event of the any of the circumstances arising in any of the circumstances above.
We reserve the right to refuse a refund based on early departure from the hotel to include departure due to illness or death. In the case of death of the room occupant, we reserve the right to refuse a refund of any portion of the reservation to any family or friend.
OCCUPANCY
The maximum room occupancy is 2 adults. Two bedrooms suites, where available, can accommodate 4 people total. You must not exceed the maximum occupancy for the room allocated to you. We reserve the right to conduct checks on occupancy. Occupancy is not transferable.
Any child under the age of 18 may only stay at the Hotel if accompanied by a parent or guardian who is also staying at the Hotel.
We reserve the right to change your room allocation at any point during your stay for any reason.
FOOD AND DRINK
Unless we specifically state otherwise, food and drinks are not included in any Rate(s) for bedroom accommodation and unless we have specifically stated or do state otherwise, we will make additional charges to you for them.
If you or any of your party or guests have any special dietary requirements, you should inform us of them in advance of your arrival. We will use all reasonable endeavours to accommodate those requirements and, where this is not possible, tell you that we are unable to do so.
CAR PARKING
We cannot guarantee that any car parking space(s) will be available for you. You may use any vacant space in our guest car park on a first-come-first-served basis provided that you have given us your vehicle registration number when you arrive. Any such parking will be without charge.
Whilst we will operate and maintain our guest car park with reasonable skill and care, we do not guarantee that other Hotel guests or members of the public will not enter our guest car park and steal or damage your vehicle or property in it. When you park or arrange for parking of your vehicle in our car park, you accept the risk of theft or damage of or to your vehicle and property in it if it is caused by any person other than our staff or contractors.
LIMITATION OF LIABILITY
We may accept responsibility for any foreseeable loss or damage that you may suffer as a result of our breach of these Conditions or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when our contract with you is created. We will not be responsible for any loss or damage that is not foreseeable. We shall not be liable for any loss resulting in self-inflicted bodily harm and or negligence.
Nothing in these Conditions will exclude or limit our liability for death or personal injury caused by our negligence (including that of our employees, agents or sub-contractors) or for fraud or fraudulent misrepresentation.
We provide all Services only for your personal and private use/purposes. We make no warranty or representation that products, or other goods or materials that we provide, or sell are fit for commercial, business, industrial, trade, craft or professional purposes of any kind (including resale). We will not be liable to you for any loss of profit, loss of contract, loss of commercial opportunity or any indirect or consequential loss or damage.
Nothing in these Conditions is intended to or will exclude, limit, prejudice or otherwise affect any of our duties or obligations to you, or your rights or remedies, or our liability to you, under the Regulations or any other consumer protection legislation as amended from time to time.
CHANGES TO THESE CONDITIONS
We may from time to time change these Conditions without giving you notice.
HOW WE USE YOUR PERSONAL INFORMATION
All personal information provided by you will be collected, processed and used in line with the our privacy policy, which explains what personal information we may collect from you, how and why we collect, store and use and share such information, your rights in relation to such personal information and how you can contact us and any supervisory authority if you have a query or complaint about the way in which we use any personal information. A copy of the privacy policy can be found at www.myahshotel.com
REGULATIONS
If you are a Consumer, we are required by the Regulations to ensure that certain information is given or made available to you as a Consumer before we make our contract with you (i.e. before we accept your request to make a booking). We have included the information itself either in these Conditions for you to see now or we will make it available to you before we accept your request to make a booking. All of that information will, as required by the Regulations, be part of the terms of our contract with you as a Consumer.
INFORMATION
As required by the Regulations, all of the information described, and any other information which we give to you about any Services or the Hotel which you take into account when deciding to make a booking or when making any other decision about the Services, will be part of the terms of our contract with you as a Consumer.
COMPLAINTS
We always welcome feedback from Guests and, whilst we always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint. If you have any complaint about our Services or any other complaint about the Hotel or any of our staff, please raise the matter with the relevant General Manager who can be contacted at the Myah’s Hotel by post (Windward Road, Diamond, St. Vincent), phone ( 1-784-451-3600)
FORCE MAJEURE
We shall not be in breach of these Conditions nor shall we be liable for any delay in performing, or failure to perform, any of our obligations under these Conditions if such failure or delay results from event, circumstances or causes beyond our reasonable control. Such causes include, but are not limited to power failure, internet service provider failure, fire, flood, storms, earthquakes, acts of terror or any other event that is beyond our control.
NO WAIVER
If we do not insist that you perform any of your obligations under these Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.
SEVERANCE
Each clause of these Conditions operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining clauses will remain in full force and effect
GOVERNING LAW AND JURISDICTION
These Conditions, any contract between us and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with, the laws of St. Vincent and the Grenadines. Any dispute or claim arising out of these Conditions, any contract between us and relationship between us shall be settled by the courts of St. Vincent and the Grenadines.
For more information or any questions email: inquiry@myahshotel.com